Burger Bros PC CLAIMED

We came in for lunch yesterday around two and it will be the last time. After repeating our order several times because the music volume was extremely high, we sat and waited while watching customers come and place to go after us and another girl running the food out to them. We were the only table dining in at the time. I also noticed the girl that took our order was wearing air pods so it isn’t any wonder why I had to repeat our order and name SEVERAL times. I finally went up to the counter and asked about our order. Her response, “I called out your order several times.” We didn’t hear or see her do anything of the sort let alone WE WERE DINING IN. Not to mention the other girl was bringing to go orders directly to the people that were waiting. I guess we weren’t even good enough for that. I asked the girl (I believe her name was Aiden) for some ranch and waited. I finally asked the other girl for some ranch which she promptly got for me.

I have been involved in the hospitality business for many years. You notice everything when it’s what you do. I also know you don’t get repeat business when they don’t feel welcomed and appreciated. There’s a big difference when you’re short handed and/or extremely busy. Mistakes will inevitably be made. But this wasn’t one of those times. It’s unfortunate, the place is nice inside. The staff helping the customers needs work!

The burger (royal burger) was a very smokey charbroil with no seasonings (get seasoning salt!). The fries were meh. The service was slow and only cooked 2 burgers at a time, which wasn't bad for us but the family of 5 had their food come out in waves and one burger was missed. Very confused on the music choice for a burger joint. Will try again after they have been open for a while.

Highlight of visit: Staff was very nice.

Burger really good but wait time was ridiculous! They didn't seem to have a very good system and staff was flustered. Too many people standing around waiting and complaining. Very nice interior and could be an awesome place if they can get it together. I'd return again for the burgers but when it's much quieter.

The place was pretty. The lady who took our order was rude. And her attitude was like she hates her job already. When she brought our food we thanked her but she didn't even smile. The fries were really bad. And the burger is good but it taste like any other burger I can get somewhere else with some good fries. The tator tots were under cooked. I can tell the cooks were nice though. I'm a little annoyed by someone who came in and ordered after us got their food first because they were family or friends with the cooks. Anyway probably won't try again if I do It's better to order on the phone and come pick it up. Because the wait was long!

Highlight of visit: Nope

Great people and burgers. BBQ burger was awesome and fresh fresh and crispy. Busy atmosphere and good prices. Great to see a burger place like this in town.

Place was busy and everyone standing close inside to each other without masks waiting for their orders, so didn't like that system at all and would not want to eat in. Our order took a long time as they don't seem to be able to cook too many burgers at once. I had the Blue Cheese Burger which tasted very good but was piled high with onion straws and melted cheese so messy and difficult to eat. My daughter is vegan and had the vegan meatless veggie patty BUT they put cheese on it!?? My son got a regular cheeseburger and he loved it! Fries good but needed seasoning. I think they need to work on a better system and refine the sandwiches more and it could be an excellent place. I'm recommending as I believe it's still better than fast food burgers and they are very nice people.

Awesome burgers, fries and friendly service. I tried the royal burger and it was out of this world. I love burgers and I’m glad to have a place near home that focuses on the quality of their food.

Went to their soft opening and was quite impressed. The atmosphere is cool and the people very friendly. They do a Pork Roll Sandwich which I miss from back home and you just can't get anywhere else in Palm Coast. It was kind of messy but that was OK and their fries were excellent. This sure beats fast food for burgers and I'll be back.

Highlight of visit: Try a Pork Roll

I seemed to be the first customer of the day. I ordered a burger with a side of onion rings. The staff was very disorganized. Like the right hand didn't know what the left hand was doing. After at least 20 minutes I decided to just donate my $12 and leave. I really hope this place makes it but the service is going to have to get a lot better.